Shelter Cymru

Our services are still available to help people who are worried about paying their rent or mortgages, people faced with homelessness and for those in general housing need.
Freephone Shelter Cymru Live service on 08000 495 495 open 9.30am – 4.00pm Monday to Fridays.
Our web-chat advice facility is also available via our website with a range of options to contact us: sheltercymru.org.uk/get-advice


If you have an eviction notice from your landlord, the rules are different now: sheltercymru.org.uk/get-advice/eviction/private-tenants/notice-from-the-landlord/

Waste disposal

Please do not burn your household or garden waste!  It can harm everyone’s health and put fire services at risk.

Check your rubbish collection details here:


Families who are self-isolating and are on electric / gas meters or smart meters, can call the following provider numbers and arrange to be sent 2 weeks credit for their meter:
British Gas – 0333 202 9802
EDF – 0333 200 5100
EON – 0345 052 000
N Power – 0800 073 3000
Scottish Power – 0800 027 0072
SSE – 0345 0262 658

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